Relationship with tenants are changing. Universal Credit sees a shift from tenant to customer. Forwarding thinking clients are responding with new services and new channels of engagement.
Key amongst these is the provision of choice defined as access and convenience. Ensuring that services are available at the point and time of consumption, rather than that driven by staff availability.
The Tenant Portal and Tenant App empower tenants to manage profiles online, review account statements, update key information fields and make payments. It also enables inbound communication through simple drop down forms for example for reporting of repairs or anti social behaviour.
Interaction rates rise rapidly through targeted multichannel access whilst management, interaction and transaction costs plummet